BOURNEMOUTH SPORTS CLUB SURVEY - PLEASE COMPLETE
BOURNEMOUTH SPORTS CLUB
CUSTOMER SURVEY
In order to improve the level of service provided at Bournemouth Sports Club, it is important that we understand the challenges. We would like all users of Bournemouth Sports Club to offer their opinion on the service offered at Bournemouth Sports Club. Please take a few minutes to complete the survey and return by either email to
simonstewart@chapel-gate.co.uk or hand to reception by the 12
th February, 2010.
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Please select your favourite site name:
Chapel Gate
Bournemouth Sports Club
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(Please circle)
Gender
Male / Female
Are you a;
playing member / non playing member / coach / spectator / parent / playing visitor?
How long have you been a member?
1-3yrs / 4-6yrs / 7-10yrs / 10+
Age 14-17 18 – 25 26 – 35 36 – 45 46 – 55 55+
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How often do you visit the venue per week?
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1 2 3 4 5 6 7
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Venue
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1. Do you think the site is easy to locate from the main road?
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Y | N
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2. Do you think the site has a good reputation for excellence?
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Y | N
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3. How can the Club add value to your membership or association with it?
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4. Are you happy with the quality of playing surfaces?
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Y | N
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Main Club House
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5. Are you happy with the decor around the main club house?
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Y | N
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6. If No, what would you change?
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7. Do you visit the site other than to play sport?
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Y | N
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8. Are you happy with the selection of beverages on offer at the bar?
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Y | N
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9. Is the level of service as you would wish?
On Match days?
Generally?
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Y | N
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10. How does the price of beverages compare with similar organisations?
Cheap | Average | Expensive
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11. Would you visit to the site to watch an event on sky sports?
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Y | N
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Catering
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12. Please indicate which one most applies to you.
I mainly eat the Team teas
I sometimes/often purchase Bar Snacks
I have only eaten food at the club whilst attending a function
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13. Would you visit the site just to have something to eat?
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Y | N
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14. Are you happy with the selection of food available?
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Y | N
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15. Are you satisfied with the quality of food available?
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Y | N
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16. Are you happy with the cost of available food?
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Y | N
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Programme
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17. Do you think the site could add more activities to its programme list?
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Y | N
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18. If so, what would you recommend?
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Events
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19. Have you attended an evening event in the main club house?
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Y | N
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20. Would you recommend the venue for such events?
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Y |
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21. If not, why?
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22. Have you attended a wedding function at Bournemouth Sports Club?
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Y | N
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23. Would you recommend the venue for such an occasion?
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Y | N
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24. If not, why?
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Meeting Rooms
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25. Are you aware that the function/meeting rooms around the site are available for private business and/or social hire?
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Y | N
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26. Would you recommend the venue for such occasions?
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Y | N
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27. If not why?
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Feel free to add any other recommendations/suggestions/comments.
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I thank you for your time in completing this survey – Simon Stewart, General Manager
We are in the process of adding all site users to a main database for ease of communication, if you are happy to be added to this database which will not be shared with any third party please add your details below.
Name:
Address:
Date of Birth:
Best Contact No.
Email address:
How did you hear about Bournemouth Sports Club?
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